{"id":2868,"date":"2025-07-11T14:16:28","date_gmt":"2025-07-11T14:16:28","guid":{"rendered":"https:\/\/santareliquiawines.com\/?page_id=2868"},"modified":"2025-07-30T11:13:52","modified_gmt":"2025-07-30T11:13:52","slug":"reembolso-devolucoes","status":"publish","type":"page","link":"https:\/\/santareliquiawines.com\/en\/reembolso-devolucoes\/","title":{"rendered":"Refund \/ Returns Policy"},"content":{"rendered":"
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\t
<\/div>\n\t\t\t\t\t\t
\n\t\t\t\n\t\n<\/svg>\t\t<\/div>\n\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Refund and returns policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

1. dispatches<\/strong><\/h1>
1.1 Delivery areas<\/strong><\/em><\/h5>

Tiguimar ships to Mainland Portugal.<\/strong> Shipping options are presented during checkout, based on the destination and number of boxes.<\/p>

1.2 Delivery deadlines<\/strong><\/em><\/h5>

Mainland Portugal:<\/strong> 24 to 48 working hours.<\/p>

Deadlines are estimates and not guarantees. Delays may occur for reasons beyond Tiguimar's control (e.g. customs, strikes, etc.).<\/p>

1.3 Shipping costs<\/strong><\/em><\/h5>

The cost of shipping is calculated automatically at the checkout, based on the destination, weight and number of boxes. For promotional campaigns, there may be free delivery<\/strong> under previously announced conditions.<\/p>

2. Returns<\/strong><\/h1>
2.1 Right of Free Resolution (14 days)<\/strong><\/em><\/h5>

Under the terms of the legislation in force (DL no. 24\/2014), the customer has the right to return the products purchased within a period of 14 days<\/strong> upon receipt, without the need to state a reason.<\/p>

Conditions for return:<\/strong><\/p>

The product must be intact<\/strong>, no signs of use<\/strong> and original packaging<\/strong>.<\/p>

Products will not be accepted open<\/strong>, damaged<\/strong> or without the protective elements<\/strong> originals.<\/p>

The return costs<\/strong> are the responsibility of the customer, except in the case of an error by Tiguimar or a defective product.<\/p>

2.2 Return procedure<\/strong><\/em><\/h5>

To start the process, send an e-mail to (tiguimar@sapo.pt) with the following details:<\/p>

Order number<\/p>

Full name<\/p>

Reason for return (optional)<\/p>

Photographs, if applicable<\/p>

You will be given the return address and the next steps.<\/p>

3. Refunds<\/strong><\/h1>
3.1 Deadline<\/strong><\/em><\/h5>

Once the returned products have been received and checked, the refund will be processed within a maximum of 14 days<\/strong>using the same payment method as the purchase.<\/p>

If the returned product does not fulfil the above criteria, we reserve the right to refuse full or partial reimbursement<\/strong>.<\/p>

3.2 Damaged or incorrect product<\/strong><\/em><\/h5>

If you receive a product that is damaged or different from the one you ordered, please contact us within 48 hours<\/strong> upon receipt, with photos of the packaging and the product. We will resolve the situation as soon as possible.<\/p>

4. Exchanges<\/strong><\/h1>

Tiguimar no direct exchanges<\/strong>. If you want a different product, you must return the original (according to the rules above) and place a new order.<\/p>

5. Contact<\/strong><\/h1>

If you have any questions about shipping, returns or refunds, please contact us at:<\/p>

\ud83d\udce7 tiguimar@sapo.pt<\/strong>
\ud83d\udcde (+351) 219245605<\/strong><\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Refund and Returns Policy 1. Shipping 1.1. Delivery areas Tiguimar delivers to mainland Portugal. Shipping options are presented during checkout, based on destination and number of boxes. 1.2. Delivery times Mainland Portugal: 24 to 48 working hours. Delivery times are estimates and not guarantees. Delays may occur for reasons beyond Tiguimar's control (e.g. customs, strikes, etc.). 1.3. Shipping costs Shipping costs are calculated automatically at checkout, based on destination, weight and number of boxes. For promotional campaigns, free shipping may be available under previously announced conditions. 2. Returns 2.1. Right of Free Resolution (14 days) Under current legislation (DL no. 24\/2014), the customer has the right to return purchased products within 14 days of receipt, without having to give a reason. Conditions for return: The product must be intact, without signs of use and in its original packaging. Products that have been opened, damaged or do not have the original protective elements will not be accepted. Return costs are the responsibility of the customer, except in the event of a Tiguimar error or defective product. 2.2. Return procedure To start the process, send an e-mail to (tiguimar@sapo.pt) with the following details: Order number Full name Reason for return (optional) Photographs, if applicable The return address and next steps will be indicated. 3 Refunds 3.1. Deadline Upon receipt and verification of the returned products, the refund will be processed within a maximum of 14 days, using the same payment method as the purchase. If the returned product does not fulfil the above criteria, we reserve the right to refuse a full or partial refund. 3.2. Damaged or Incorrect Product If you receive a product that is damaged or different from what you ordered, please contact us within 48 hours of receipt, with photos of the packaging and the product. We will resolve the situation as quickly as possible. 4. exchanges Tiguimar does not make direct exchanges. If you want a different product, you must return the original (according to the rules above) and place a new order. 5. contact us For any questions relating to shipping, returns or refunds, please contact us at: \ud83d\udce7 tiguimar@sapo.pt\ud83d\udcde (+351) 219245605<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_eb_attr":"","_joinchat":[],"footnotes":""},"class_list":["post-2868","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/santareliquiawines.com\/en\/wp-json\/wp\/v2\/pages\/2868","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/santareliquiawines.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/santareliquiawines.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/santareliquiawines.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/santareliquiawines.com\/en\/wp-json\/wp\/v2\/comments?post=2868"}],"version-history":[{"count":11,"href":"https:\/\/santareliquiawines.com\/en\/wp-json\/wp\/v2\/pages\/2868\/revisions"}],"predecessor-version":[{"id":3246,"href":"https:\/\/santareliquiawines.com\/en\/wp-json\/wp\/v2\/pages\/2868\/revisions\/3246"}],"wp:attachment":[{"href":"https:\/\/santareliquiawines.com\/en\/wp-json\/wp\/v2\/media?parent=2868"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}